From owner-iso14766@open-std.org Thu Mar 17 12:59:10 2005 Return-Path: X-Original-To: iso14766@open-std.org Delivered-To: iso14766@open-std.org Received: from luaxml (unknown [62.4.71.40]) by open-std.org (Postfix) with ESMTP id 8E624DA45 for ; Thu, 17 Mar 2005 12:59:08 +0100 (CET) Received: by luaxml (Postfix, from userid 1001) id 803F0D4306; Thu, 17 Mar 2005 12:58:14 +0100 (CET) To: iso14766@open-std.org Subject: Update And Verify Your Charterone Banking Account From: Support@Charterone.com Content-Type: text/html Message-Id: <20050317115814.803F0D4306@luaxml> Date: Thu, 17 Mar 2005 12:58:14 +0100 (CET) Charter One Bank

Dear Charter One Bank customer,

We recently reviewed your account, and suspect that your Charter One Bank Internet Banking accountmay have been
accessed by an unauthorized third party.
Protecting the security of your account and of the Charter One Bank network is our primary concern. Therefore, as a
preventative measure, we have temporarily limited access to sensitive account features.

To restore your account access, please take the following steps to ensure that your account has not been compromised:

1. Login to your Charter One Bank Internet Banking account. In case you are not enrolled for Internet Banking, you will
have to fill in all the required information, including your name and you account number.

2. Review your recent account history for any unauthorized withdrawals or deposits, and check you account profile to
make sure not changes have been made. If any unauthorized activity has taken place on your account, report this to
Charter One Bank staff immediately.

To get started, please click the link below:

http://www.charterone.com/home/

We apologize for any inconvenience this may cause, and appreciate your assistance in helping us maintain the integrity of
the entire Charter One Bank system. Thank you for attention to this matter.



Sincerely,

Charter One Bank Team

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your
Charter One Bank account and choose the "Help" link in the header of any page.